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Services

After the sale is where we earn the reviews.

One company for the whole job: we assess, deliver, crane it in when needed, install, start up, keep the water right and repair, with our own people and the brands' own parts. Since 1989, on the Costa del Sol and beyond.

Since 1989The same family, the same phone number
Our own crewsRoof terraces are our daily bread
Factory-trainedCertified technicians, every year
1 working dayTo answer any request on this page
1 · Before you buy

A technical assessment first. Any way that suits you.

A hot tub weighs two tonnes full; a swim spa, twelve. Before you choose a model a technician looks at the space, the access and the electrics, so the one you fall for is one that fits. By video call, at your home, in our showroom, from your photos or on the phone: you choose.

  • Video callWalk us round the terrace with your phone; twenty minutes
  • At your homeFree on the Costa del Sol: we measure load, access and level
  • In our showroomBring the plan or the photos and sit in the models
  • Photos or a phone callRough measurements and three pictures are enough for a first answer
A technical assessment first. Any way that suits you.

Request a technical assessment

Free and without obligation. Tell us what it is for and how you would like to do it.

No obligation. We only use this to answer you.

Received. We reply within one working day.

Georgie, Martin, Alba, María or Patri, in your language.

2 · The day

Our own crews, a crane when it takes one. Installed, filled and running.

We are not a shop that hands you to a carrier. The people who deliver work for us, and they have placed spas on roof terraces in Nerja for twenty years. Daily on the Costa del Sol, partner crews for the rest of Spain, and Europe by arrangement.

  • Day −7

    We confirm the date, book the crane if the job needs one, and tell you what to prepare: the base, the power point, the water tap. Nothing else.

  • 08:00

    Our own crew and truck arrive. The spa comes wrapped and strapped, tested in our warehouse the day before.

  • 09:00

    Placement: by hand, by trolley, or lifted over the roof by crane. Roof terraces, hillsides and narrow lanes are our daily bread.

  • 11:00

    Our electrician connects and checks the supply; we fill, heat and balance the water.

  • 13:00

    Hand-over: the controls, the cover, the chemistry, the app. You get the manuals and our WhatsApp. Then we clean up and leave.

  • Costa del Sol, dailyMálaga to Almería, usually within a week of the order
  • Crane in the quoteIf the job needs one we arrange it; you get one price
  • While you are abroadMany owners are not here; we install with a key and send the photos
Our own crews, a crane when it takes one. Installed, filled and running.

Ask about delivery

Tell us where and when, and we come back with a date.

No obligation. We only use this to answer you.

Received. We reply within one working day.

Georgie, Martin, Alba, María or Patri, in your language.

3 · First week

Start-up and hand-over, without the panic.

The first fill is where most new owners get lost. We do it with you: the electrics check, the chemistry, the filter cycle, the cover, the app. Forty-five minutes and a card on the fridge with the three things that matter.

  • Electrics checked firstOur electrician confirms the supply before anything is switched on
  • Water balanced by uspH, alkalinity and sanitiser set; salt system started if you have one
  • App and remoteConnected and explained, including the holiday mode
  • WhatsApp for the first monthSend a photo of the test strip and we tell you what to do

Need a start-up?

Also for spas we did not sell, or after a move.

No obligation. We only use this to answer you.

Received. We reply within one working day.

Georgie, Martin, Alba, María or Patri, in your language.

4 · Every month after

Water care plans. Clear water, no homework.

Our technician comes three times a year, tests and balances the water, cleans the filters and the cabinet, checks the functions and reports anything that needs attention. Products used during the visit are included. Travel outside Nerja is charged separately.

Plan P-1 · annualSmall spasunder 1,100 litres€ 650 / year
  • 3 service visits a year
  • Products used during the visits
Works out at € 216 per visit
Plan P-2 · annualMedium and large spasover 1,100 litres€ 800 / year
  • 3 service visits a year
  • Products used during the visits
  • 10 % off water-care products
Works out at € 266 per visit
Plan P-3 · annualSalt-water spasany size€ 1,200 / year
  • 3 service visits a year
  • Products used during the visits
  • 3 salt cartridges a year (worth € 300)
  • 10 % off water-care products
Works out at € 400 per visit
Plan U-1 · one visitSmall spas, under 1,100 litres
€ 300
Plan U-2 · one visitMedium and large spas, over 1,100 litres
€ 350
Plan U-3 · one visitSalt-water spas, any size · 1 salt cartridge included
€ 500
Plan R · quick visitUp to one hour, for spas on an active plan: top-up, test, refill products, clean
on request

Outside a plan, service is € 35 per hour plus VAT; parts and products are charged separately. Prices from the current price list, VAT not included unless stated.

  • Pipes, filters, cabinetPipe flush, cartridge clean or swap, inside and outside clean, UV protection on the cover
  • Products from stockSanitiser, balancers, salt cartridges and filters in both showrooms
  • Every brand we sellAnd most we do not: Passion Spas, Jacuzzi, Hot Spring, Sunrise

Sign up for a plan

Tell us the spa and we recommend the plan.

No obligation. We only use this to answer you.

Received. We reply within one working day.

Georgie, Martin, Alba, María or Patri, in your language.

5 · When something fails

Repairs and spare parts. Usually next day.

Pumps, heaters, control boards, leaks, jets, covers and cover lifters. Our technicians repair every brand we sell and most we do not, with original parts from Caldera, Endless Pools, Fantasy and the sauna makers, and a parts desk that finds the awkward piece for a ten-year-old spa.

  • Diagnosis by phone firstPhotos of the display and the error code save a visit
  • Parts from stock in NerjaFilters, salt cartridges, covers, lifters, pillows, fuses
  • Replacement coversMade to measure for any spa, in three weeks
  • Service, € 35 per hour + VATParts and travel outside Nerja charged separately
Repairs and spare parts. Usually next day.

Request a repair

The more you tell us, the more likely we fix it in one visit.

No obligation. We only use this to answer you.

Received. We reply within one working day.

Georgie, Martin, Alba, María or Patri, in your language.

6 · Manufacturer warranty

Warranty, handled by us, not by a call centre.

Every product carries its manufacturer's warranty, by component. If something fails, you call us: our certified technicians diagnose, order the part and fit it, and we deal with the factory. Years, from the manufacturers' sheets:

LineStructureSurfaceElectronicsPlumbingHeaterCabinetLED
Hot tubs
Caldera Utopia10755552
Caldera Paradise10755532
Caldera Vacanza5222—21–2
Fantasy Spas5511—21
Swim spas
Endless Pools E and X series10755552
Endless Pools R series10533331
Saunas
Holl's steam, infrared, hybrid10 (wood)—2————
Holl's outdoor4 (wood)—2————
France Sauna steam and infrared7 (wood)—2————
France Sauna outdoor4 (wood)—2————
Pools and pergolas
Lukka pools10 (shell)2 (paint)—————
Laghetto pools5——————
IASO pergolas3 (structure and motor)——————

Years from the manufacturers' warranty sheets; the full text is in each product's downloads. Remanso and Shadow Premium pergolas: ask, the maker's terms apply.

7 · Paying for it

Financing up to thirty-six months, decided the same day.

Financing is arranged in the showroom with a decision the same day, for any model, from a Fantasy to a swim spa. Terms from 12 to 36 months. You bring an ID and a bank account; we do the rest.

Try a figure
Price of the model€ 12,000
€ 1,000per month · 12 months, before interest
€ 333per month · 36 months, before interest, ask for the exact figure

Ask about financing

Tell us the model and roughly how much, and we send the real monthly figures.

No obligation. We only use this to answer you.

Received. We reply within one working day.

Georgie, Martin, Alba, María or Patri, in your language.

8 · Try before you buy

A free test soak, in either showroom.

Photos are fine; sitting in the model with the jets on is better. Book a private slot, bring a swimsuit and a towel, and try two or three models back to back. Swim spas with the current running, saunas heated. Both showrooms, by appointment.

  • Km 291 or Castillo AltoWhichever is nearer or has the model you want
  • Filled and heatedHot tubs and a swim spa ready every day
  • The whole familyBring whoever will use it; the seat that fits you matters
Showroom
9 · Out with the old

Trade in your old hot tub against a new one.

Your old spa is worth something towards the new one, and we take it away on delivery day with the same crane. The value depends on three things: brand, age and condition.

How much is my old hot tub worth?+

It depends on the brand, the age and the condition. If you bought it from us we have its service history and can give a figure over the phone; if not, we need to see it first, usually with a few photos.

Will you buy my old spa if I am not buying a new one?+

Not usually. For brands we do not sell it is hard to source parts to recondition it. For brands we sell we may make an exception depending on its condition.

What happens to it?+

We collect it on the day we deliver the new one, with the same crane. Depending on its state it is reconditioned and resold, used for parts, or recycled.

Value my hot tub

Three photos and the year are enough for a first figure.

No obligation. We only use this to answer you.

Received. We reply within one working day.

Georgie, Martin, Alba, María or Patri, in your language.

Showroom price

Not sure which service you need? Tell us what is going on.

Describe it in a line and the right person calls you back within one working day: a technician for a fault, an adviser for a purchase, María for parts.

No obligation. We do not share your details, and we never call outside showroom hours.

GeorgieMartinAlbaMaría

Talk to a specialist. Find your ideal hot tub.

Georgie, Martin, Alba and María have installed every model on this page. Send a photo of the terrace and they will tell you what fits, what it needs and what it costs to run.

Mon–Fri 9–19 · Sat 10–13 · Spanish, English, German, French, Swedish

Pool Spas Nerja

Ask a specialist

No obligation. We only use this to answer you.

Received. We reply within one working day.

In your language, from Georgie, Martin, Alba, María or Patri.