What we collect when you write to us, why, and how to have it deleted. Short version: we use your details to answer you, and nothing else.
| When | What | Why | Legal basis |
|---|---|---|---|
| You send a form or ask for a quote | Name, email, phone, town, your answers and message | To answer you and prepare the quote | Your request (pre-contractual steps) |
| You book a test soak or an assessment | The above, plus the date and the address if we visit | To arrange the appointment | Your request |
| You become a customer | Billing and delivery details, the product and its serial number | Delivery, warranty, service and invoicing | Contract and legal obligation |
| You ask for news or offers | To send them, until you unsubscribe | Consent |
Enquiries that do not become a sale: twelve months. Customers: for the life of the warranty and the periods tax and consumer law require. Marketing: until you unsubscribe.
Our own team, and the providers that make the service work under contract with us: hosting, email, the CRM, the finance company if you ask for financing, and the manufacturer when a warranty claim needs it. We do not sell or rent your data. Some providers are outside the EU; where that is the case the transfer is covered by standard contractual clauses.
You can ask to see, correct, delete or move your data, restrict or object to its use, and withdraw any consent, by writing to info@poolspasnerja.com with a copy of an identity document. If you are not satisfied you can complain to the Spanish data protection agency (aepd.es).
The site runs over HTTPS, forms go straight to our own systems, and access is limited to the people who need it to answer you.
Last updated: September 2026. Prototype draft, pending legal review; the Spanish version prevails.
